Welcome to St Lucia Medical

We aim to provide the highest standard of care to you and your family, incorporating a holistic approach towards person-centred health care. We are dedicated to promoting a health lifestyle and disease prevention. We do not discriminate in the provision of excellent care and aim to treat all patients with due respect.

Our friendly reception staff are happy to be of assistance.

As our practice is committed to preventative care, we may send you reminders regarding health services appropriate to your care. Please advise us if you prefer to opt out.

If you are unhappy with our service at any time, please feel free to speak to your doctor or the practice manager.

All patient information is protected by a strict code of confidentiality and the National Privacy Principles.

More infomation

  • Appointments

    Every effort will be made to accommodate your preferred appointment time and doctor.

    Medical emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforseen delay.

    If you require an extended appointment for more complex problems, please advise the receptionist when booking.

    Please notify us if you need to change or cancel your appointment, so we may offer your time to another patient.

    A cancellation fee may be charged if you fail to attend your appointment without prior notification.

  • Home Visits

    Home visits will incur a private fee and may be arranged at the treating doctor’s discretion for regular patients.

     

  • Phone Calls

    Most problems are best dealt with in consultation. Your call will always be put through to the doctor in the case of a medical emergency.

  • Billing Arrangements

    We are a mixed billing practice. Fees are based on the length of the consult and the complexity and nature of the visit.The are also based on individual practitioner preferences.

    A summary of our fees are:

    • Standard fee (15 mins) $78.00
    • Long appointment (+20 mins – < 40 mins) $136.00

    We bulk bill all children until 13 years of age (on a valid medicare card), aged and disability pensioners, and Veteran’s Affairs gold card holders.

    Discounts and concessions apply for other pensioners, Full time students, and HCC holders. Allianz OSHC card holders will be charged the gap fee. Cards must be shown at the time of consult.

    We are happy to quote you prior to your appointment for specific fees. A full list of fees is available at reception.

    Fees are payable at the time of consultation.

    Medicare Online Claiming is also available from the practice.